Returns & Exchanges Policy
INDOVA – Designed for Comfort. Crafted for Quality.
Eligibility for Returns / Exchanges
We accept returns or exchanges only if:
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The product is unused, unworn, and unwashed
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Original tags and packaging are intact
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The request is raised within 7 days of delivery
Non-Returnable Items
The following items are not eligible for return or exchange:
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Innerwear or intimate wear
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Items purchased during clearance or sale
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Customized or altered products
How to Request a Return / Exchange
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Email us at support@indova.in
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Mention:
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Order ID
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Reason for return/exchange
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Product images (if damaged/incorrect)
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Our team will respond within 24–48 hours.
Exchange Policy
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Exchanges are subject to product availability
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Size or variant exchanges are allowed once per order
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If the requested item is unavailable, a refund or store credit will be offered
Refunds
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Refunds are initiated after quality inspection
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Amount is credited to the original payment method within 7–10 business days
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COD refunds are processed via bank transfer
Damaged or Incorrect Products
If you receive a damaged or incorrect item:
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Please inform us within 48 hours of delivery
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Share clear images/videos for verification